“Votre colis est disponible en Relais”Normalized: exception (Needs attention)Relais Colis (relaiscolis)Chronopost (chronopost)La Poste (Colissimo) (laposte)Colis Privé (colisprive)

What Relais Colis 'Votre colis est disponible en Relais' means.

Your Relais Colis package in France has been delivered to your chosen local shop (`Relais Colis`) and is ready for you to pick up now with your ID.

Try a live tracking number:

What is happening in the supply chain

Relais Colis is France's pioneer out-of-home pickup network (originally founded by La Redoute), operating national hubs in Combs-la-Ville, Mions (Lyon), Verquin (Lille), and Cestas (Bordeaux) and 5,600+ neighborhood partner shops across France. When the regional delivery tour drops your parcel at the shop and the merchant scans the barcode into their terminal, tracking updates to 'Votre colis est disponible en Relais' and sends an email/SMS pickup notification.

92… USPS Awaiting Item Checker →
Verbatim carrier scan
“Votre colis est disponible en Relais”
Normalized API status
exception
Typical time to delivery
Ready for pickup now (held 7–10 calendar days)
Recommended recipient action
Visit the Relais Colis shop during its opening hours within 7 to 10 days and bring an official photo ID (`pièce d'identité`)—plus a signed proxy (`procuration`) and the recipient's ID if someone else collects it for you.
Developer / WISMO action
Query GET /v1/track/{number}?carrier=relaiscolis to detect pickup-point arrival and send a customer collection reminder.

How lastscanned normalizes this scan

Instead of maintaining brittle regexes for every carrier's raw scan phrasing across 273 carriers, query GET /v1/track/{number} or connect https://mcp.lastscanned.com.

Get an API keyRelais Colis API docs

Synchronous GET request

curl "https://api.lastscanned.com/v1/track/4H01928374615" \
  -H "Authorization: Bearer lsk_live_YOUR_API_KEY"

Normalized JSON response

{
  "carrier": "relaiscolis",
  "trackingNumber": "4H01928374615",
  "status": "exception",
  "statusDescription": "Votre colis est disponible en Relais",
  "message": "Votre colis est disponible en Relais",
  "events": [
    {
      "timestamp": "2026-10-26T14:22:00Z",
      "localTime": "2026-10-26T10:22:00",
      "status": "exception",
      "description": "Votre colis est disponible en Relais",
      "location": "PARIS / LYON RELAIS COLIS, FR"
    }
  ]
}

Frequently asked questions

How many days do I have to pick up my package at a Relais Colis?
Standard e-commerce and Vinted parcels are held at the Relais Colis shop for 7 to 10 calendar days before being returned to the sender.
Which online platforms use Relais Colis in France?
La Redoute, Vinted, Veepee, Showroomprivé, Cdiscount, Fnac, and Decathlon use Relais Colis for out-of-home delivery in France.

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