“Colis disponible en point de retrait (Chronopost Pickup France)”Normalized: exception (Needs attention)Chronopost (DPDgroup France) (chronopost)

What Chronopost 'Colis disponible en point de retrait' means (and how long you have to collect)

Your Chronopost parcel has been delivered to a Pickup point de retrait, consigne Pickup Station locker, or Bureau de Poste and is waiting for you to collect it with your ID or pickup code.

Try a live tracking number:

What is happening in the supply chain

Either you selected `Chronopost Relais` at checkout (`13H Relais` / `Shop2Shop`) or the Chronopost driver could not complete home delivery and deposited the parcel at the nearest partner point de retrait (`Mis à disposition au point de retrait`). It is not yet delivered to you personally—you must collect it before the hold window expires.

92… USPS Awaiting Item Checker →
Verbatim carrier scan
“Colis disponible en point de retrait (Chronopost Pickup France)”
Normalized API status
exception
Typical time to delivery
Ready for pickup now (held 7–14 calendar days depending on Pickup Relais vs Bureau de Poste vs Locker)
Recommended recipient action
Bring a valid photo ID (`pièce d'identité`)—or your SMS/email QR code & 6-digit PIN for automated Pickup Lockers—before the parcel is returned to the sender (5 days in a Pickup Station locker, 7–8 days in a Relais shop, or 14 days at a Bureau de Poste).
Developer / WISMO action
Normalize to `exception` (Action Required: Pickup Available) and immediately email/SMS the exact point de retrait address, opening hours, and pickup PIN to the buyer.

How lastscanned normalizes this scan

Instead of maintaining brittle regexes for every carrier's raw scan phrasing across 273 carriers, query GET /v1/track/{number} or connect https://mcp.lastscanned.com.

Get an API keyChronopost (DPDgroup France) API docs

Synchronous GET request

curl "https://api.lastscanned.com/v1/track/XW849201948FR" \
  -H "Authorization: Bearer lsk_live_YOUR_API_KEY"

Normalized JSON response

{
  "carrier": "chronopost",
  "trackingNumber": "XW849201948FR",
  "status": "exception",
  "statusDescription": "Colis disponible en point de retrait (Chronopost Pickup France)",
  "message": "Colis mis à disposition au point de retrait",
  "events": [
    {
      "timestamp": "2026-10-26T14:22:00Z",
      "localTime": "2026-10-26T10:22:00",
      "status": "exception",
      "description": "Colis disponible en point de retrait (Chronopost Pickup France)",
      "location": "RELAIS PICKUP PARIS, FR"
    }
  ]
}

Frequently asked questions

How many days do I have to pick up a Chronopost parcel at a point de retrait?
You have **5 days** at an automated consigne Pickup Station locker, **7 to 8 calendar days** at a commerçant Relais Pickup shop, and **14 calendar days** at a La Poste Bureau de Poste or Chronopost agency.
Can someone else pick up my Chronopost parcel for me?
Yes—they must bring their own photo ID, your original photo ID (or a photocopy), and a signed procuration letter.
Why did Chronopost drop my home-delivery parcel at a Relais Pickup shop?
If the driver could not access your building digicode or nobody was home for a signature-required Chronopost parcel, Chronopost routes it to the closest Relais Pickup so you can collect it the same afternoon.

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